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What bathroom complaints really mean for restaurants?
Hi, A Manchester café owner was baffled by recurring complaints about their bathroom.
Why your clever menu is costing you money
Hi, A trendy Berlin café spent €1,200 designing an artistic menu with handwritten fonts, creative descriptions, and minimalist layout.
This cafe playlist mistake cost them €800 weekly
Hi, A Copenhagen café noticed something strange: customers were staying for shorter periods, despite loving the food and service.
Why your busiest hour is your biggest opportunity
What chaos reveals about your operation's true potential
What We Found Analysing 500 One-Star Café Reviews
Hi, I analyzed 500 one-star café reviews across Europe last month.
What Your Customer's Aren't Telling You?
Hi, A Lisbon café owner shared something remarkable: "I realized I'd stopped looking at my customers' faces."
How a Thermostat Setting Lost The Cafe €600 Weekly
Hi, A cozy Amsterdam café noticed strange patterns in their customer reviews.

May 2025

How Cafe Loyalty Card Backfired?
Hi, A Vienna café launched an ambitious loyalty program: buy 10 coffees, get one free.
The complaint that bankrupted a café
Hi, Last month, a family-run café in Milan closed after 40 years.
When pretty food drives customers away
Hi, A Stockholm café went viral on Instagram with their rainbow bagels and cloud-like latte art.
The €3 Surcharge That Sparked a Debate in Cafe
Hi, A recent incident at Ain't Normal Cafe in Oakland has ignited a broader conversation about pricing transparency and customer expectations in the…

January 2025

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